Terms & Conditions
OPENING HOURS
8 A.M. - 6 P.M - Monday to Friday - 52 weeks of the year except bank/public holidays. We are neither registered nor insured outside these times. Parents must collect by 1pm if attending in the morning or by 6pm at the end of the day.
If you know you are going to be late please arrange for somebody else to collect your child and telephone the nursery to let us know who it will be.
For each quarter of an hour late, or part thereof, parents are liable for a charge of £5 which will be added to your account.
SECURITY
If your child is going to be collected by someone other than yourself the manager will require prior notification and an agreed password.
SETTLING SESSIONS
Children are given 2 settling sessions before they start at the nursery. The first is accompanied by the parent /guardian and the second is for the children to stay on their own. The sessions last approximately 1 1/2 hours each.
PARKING
Please use the car parks provided at both nurseries when dropping and collecting your child. Please ensure your child is supervised at all times in the car park. Do not park close to the buildings and be aware of your speed.
MEALS
Morning Snack
Lunch
Afternoon Snack
Tea
BOTTLES - All bottles should be clearly labelled with your name using a permanent marker, nail varnish etc.
When your child is being weaned they can have nursery meals or food provided by yourself.
All nursery meals are prepared on site with consideration to provide a well balanced diet. Vegetarians and special dietary requirements are catered for. A copy of the weekly menu is displayed on the notice board/door.
DRESS
Children should come in normal day clothes. Please avoid 'designer' clothes as accidents can happen. Two changes of clothes should be brought in, in a labelled bag.
Please label your child's clothes to help avoid items going missing or being misplaced. Unless it has acted negligently Flying Start Day Nurseries (SY) Ltd does not accept any responsibility for the loss of property in the nursery.
Please provide all nappies and any cream required.
UNDER 2'S DAILY RECORDS
At the end of each day staff fill in a daily log detailing the child's routine, sleep pattern and food and milk intake.
To ensure good communication between staff and parents an under 2's book is also kept in the child's bag for any additional information that needs to be passed on.
SLEEP
Under 2's sleep is constantly monitored and a sleep chart is completed every 15 minutes.
You are welcome to bring in a comforter.
HEALTH, SAFETY AND SICKNESS
Children who are unwell should not attend the nursery. Children who have suffered from sickness or diarrhoea will not be admitted back to nursery within 24 hours after the last bout.
If children are unable to attend the nursery due to illness please could you telephone the nursery to inform the manager.
If children fall ill during the day parents will be contacted to arrange to collect them. If the parents are unavailable other authorised contacts will be called.
In the event of an emergency the child will be taken to the nearest hospital, accompanied by a senior member of staff who will act in 'loco parentis' until such a time as the parents arrive.
Medication is only given when prescribed by a doctor and with parental permission. Full written details must be provided and the medication clearly marked with the child's name and dosage instructions.
FEES
Fees are required to be paid monthly in advance on of each month by standing order or cheque.
When a place is offered one month's fees will be due two months before they start or immediately if they are starting sooner. If the child does not subsequently take up the place the fees will be forfeited.
Sessions which consist of Mondays only are given a 10% discount. Those which consist of Mondays and one other day are given a 5% discount. This is to allow for most bank holidays being on a Monday.
For siblings a reduction of 10% of the smaller of the 2 fees is given.
Please note that children move from one age band to another on the 1st of the month following their birthday.
Extra sessions will be charged monthly in arrears to your account.
If you pay by standing order you will need to make any changes with your bank yourself or pay any difference by cheque.
Your invoice/statement will be left in your child's wall pocket.
The nursery is open Monday - Friday throughout the year excIudin Bank and Public holidays. Fees are payable on these days and also for any absences.
Unfortunately we are unable to offer any days in lieu of absences or public holidays.
Fees are based on 51 weeks per year to incorporate one week's holiday credit.
Flying Start Day Nurseries (SY) Ltd reserves the right to review the fees at their discretion, however in the event of any change in fees a minimum of one month's notice will be given in writing.
EMERGENCY CONTACT
It is the responsibility of parents to keep us informed of any changes in contact numbers.
BABYSITTING
Parents/carers may ask staff to baby-sit outside nursery hours. This is a contract between parent/carer and the member of staff and the nursery takes no responsibility.
Staff are checked on commencement with the nursery through the Criminal Records Bureau. In some cases, because of the length of time that this process takes, a person may start work pending clearance provided they are at no time left looking after children on their own.
If a member of staff is asked to take a child home out of nursery hours it is the responsibility of the parent to ensure that the driver has appropriate insurance, that the car is roadworthy and that car seats are available. The nursery requires either verbal or written confirmation from the parent/carer of the child being taken home by a member of staff
PUBLICITY
From time to time we video and photograph the children taking part in their activities. These are shown at Parent's Evening and photographs are kept as evidence of work, displayed on walls, included in the brochure and occasional other publicity. If you do not wish your child to be recorded please inform the nursery in writing.
EMPLOYING FLYING START STAFF
If a member of staff, either whilst employed or within three months of leaving Flying Start Day Nurseries (SY) Ltd is recruited by a parent/guardian of a child who has attended the nursery, the said parent/guardian will be liable to pay Flying Start Day Nurseries (SY) Ltd the equivalent of the last 2 two months gross salary of the said member of staff
NOTICE OF TERMINATION
All parents are required to give 1 month's notice in writing to withdraw their child or reduce their sessions. Immediate cancellation or reduction shall render the parents liable to the normal monthly fee in lieu of notice.
Flying Start Day Nurseries (SY) Ltd reserves the right to terminate a child's place with immediate effect if a serious breach of these terms and conditions occurs or if the termination of a place is considered by Flying Start Day Nurseries (SY) Ltd, in its absolute discretion, to be in the best interests of the nursery and/or the continuing welfare of the other children at the nursery.
ITEMS TO TAKE HOME
We have a going home box where work to be taken home is placed. Please check on a regular basis as your child spends a lot of time and effort on these activities, is very proud of the finished product.
OTHER
Flying Start Day Nurseries (SY) Ltd may change the terms and conditions where such change arises from regulatory issues or changes in legislation affecting Flying Start Day Nurseries (SY) Ltd, proposed changes in invoicing procedures, or in the reasonable opinion of Flying Start Day Nurseries (SY) Ltd it is in the interests of children attending the nursery. Flying Start Day Nurseries (SY) Ltd will give you at least one month's written notice of such change.
Flying Start Day Nurseries (SY) Ltd will not be in breach of these terms or otherwise liable to you by reason of any delay in performance or non-performance of its obligations due to an event outside its reasonable control including 'acts of God', fire, flood, lightning, war, act of terrorism, strikes or other industrial action.
If you have any queries please do not hesitate at any time to speak to Liz Chambers (Managing Director) or the manager at your site.